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Practice Information

About us 

Mascot Medical is a comprehensive medical facility, with a team of health professionals dedicated to providing you and your family with personalised, professional and quality healthcare across a wide range of medical and support services. We are dedicated to continuous practice and professional development, and is currently accredited with QPA Accreditation. 


Practice hours

Mon to Friday 8:30 am to 6:00 pm 

Sat, Sundays 9:00 am to 2:00 pm 

Public Holidays CLOSED 


Our GP team 

Dr Caran Cheung 

Dr David Heslop 

Dr Zhao (Jacky) Liu 

Dr Sheila Uyirwoth 

Dr Krishna Sura 

Dr Vi Truong 

Dr Jie Zhang 

Dr Christine Ho 


Ms Lenore Hu, Practice Registered Nurse 

Ms Leonie Ritchie, Practice Enrolled Nurse 

Mr Gregory Cameron, Psychologist 

Ms Tina Wong, Dietitian and Nutritionist 


Our services 

GP’s and Allied Health 

Children’s Health 

 Women’s Health 

 Men’s Health 

Immunisations 

 Antenatal Care 

Pathology collection 

Sexual Health Checks 

Skin Checks 

Scripts and Referrals 

Travel Medicine 

Mirena, Kyleena and Implanon 

INFINI Skin Treatments 

Pre-employment Health Checks 

Aviation Medical Examinations 

Railway Medical Examinations 

Diving Medical (Commercial & Recreational) 


Appointments 

The standard appointment length is 15 minutes. However, if you have a number of items to discuss or require more time with the doctor, please ask for a longer appointment. Our website accommodates online bookings via HotDoc. Alternatively, you can contact us by phone or in person at the practice to make an appointment. 


Home visits 

The practice offers home visits for existing patients who are located within 500m of the practice. Private fees apply (starting from $350; prepayment required) and will be at the discretion of the doctor on duty. Medicare rebates apply. 


After hours doctor 

These services are provided by Sydney Medical Service. They offer bulk billed home visits outside of normal business hours. Call (02) 8724 6300 to organise a visit when our practice is closed. A summary of the visit is normally sent to your regular doctor for continuity of care. 


Interpreter services 

This is available free of charge for in practice consultations. Please notify our Reception Staff when making an appointment to allow us enough time to organise one ahead of your appointment. Most common languages, including some dialects, are available. 


Practice fees 

Our fees vary and are determined by the length and complexity of the consultation. All healthcare services provided by our practice are covered, in part, by Medicare (excluding WorkCover, and third party medicals). We ask for full payment of your account on the day of your visit. Upon receipt, we are then able to submit a claim to Medicare for rebate back to your nominated bank account (EFTPOS debit card required). We offer bulk billing to patients with a valid Centrelink Health Care Card or Pension card on weekdays only and other patients at the doctor's discretion. Bulk billing is not available on weekends. 


Initial WorkCover and third-party medical visits at our practice are paid in full at the time of the consultation. Subsequent WorkCover visits are billed to the insurance agent (if claim details are available). 


Current Fees schedule (subject to change) - Weekdays / Saturday before 1pm

Consultation type

Cost

Medicare 

rebate

Out of 

pocket

Standard (Level B)

$78

$38.20

$38.90

Long (Level C)

$125

$73.95

$49.25

Extended (Level D)

$170

$108.85

$58.50

Skin Checks

$78

$38.20

$38.90

Mental Health Care Plans

$125

$94.75

$30.25


Current Fees schedule (subject to change)  - Saturday after 1pm, Sunday

Consultation type

Cost

Medicare 

rebate

Out of 

pocket

Standard (Level B)

$92

$51

$41

Long (Level C)

$140

$87.40

$52.60

Extended (Level D)

$185

$122.55

$62.45

Skin Checks

$92

$51

$41

Mental Health Care Plans

$125

$94.75

$30.25


Communication Policy

Telephone calls from patients will not generally be put through to the doctors. Our friendly Reception Staff and Practice Nurse can assist with most queries. Alternatively, a message can be taken and left for the doctor to return your call at a later time. If you have an urgent medical problem, please advise our staff or call Emergency “000”. 


The Practice offers communication via email for non-urgent enquiries. If you have an urgent medical problem, please call the Practice or Emergency “000”. 


Results

Correspondence from other healthcare providers and clinics (including pathology results, imaging reports and specialist letters) are checked daily by our doctors, and in their absence by our GP Principal. The practice will contact you if there is follow up required. Reception Staff are not able to release results. If you have any concerns, you can discuss this with our nurse or doctor. 


Recalls and Reminders

As part of our commitment preventative healthcare, we routinely contact patients (via telephone, SMS or email) to: 

  • follow up abnormal or significant test results

  • manage patients with chronic diseases 

  • ensure important health checks are performed 


Medical records 

All patient notes, investigations, and correspondence are the property of the practice. Under no circumstances will the practice provide or divulge personal information without prior written consent from the patient. An administration fee may apply for producing a copy of these records. 


Feedback 

We welcome all types of feedback from patients and visitors to the practice, and take complaints seriously. Our Practice Manager or GP Principal are available to discuss any concerns. You can speak to them via telephone, in person, or their respective emails:


Practice Manager - Ms Wendy Liu - wendy@mascotmedical.com.au

GP Principal - Dr Krishna Sura - krishna@mascotmedical.com.au


However, if you are dissatisfied with our response, you may choose to contact the Health Care Complaints Commission (HCCC), the main government body for handling health service complaints. 


Telephone: 1800 043 159 

Online: http://www.hccc.nsw.gov.au/Complaints/Online-Inquiry-Form


Privacy Policy

Introduction

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties. 


Why and when your consent is necessary 

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this. 


Why do we collect, use, hold and share your personal information? 

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training). 


What personal information do we collect? 

The information we will collect about you includes your:

  • names, date of birth, addresses, contact details 

  • medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors 

  • Medicare number (where available) for identification and claiming purposes 

  • healthcare identifiers 

  • health fund details.


Dealing with us anonymously 

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals. 


How do we collect your personal information? 

Our practice may collect your personal information in several different ways.

  • When you make your first appointment our practice staff will collect your personal and demographic information via your registration. 

  • During the course of providing medical services, we may collect further personal information. 

  • We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media. 

  • In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from: 

    • your guardian or responsible person, 

    • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services

    • your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary). 


When, why and with whom do we share your personal information?

We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy 

  • with the local Primary Health Network and Medicare. This information is de-identified; please let Reception know if you would like to opt-out. 

  • with other healthcare providers (eg specialists, hospitals)

  • when it is required or authorised by law (eg court subpoenas) 

  • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent

  • to assist in locating a missing person

  • to establish, exercise or defend an equitable claim

  • for the purpose of confidential dispute resolution process 

  • when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)

  • during the course of providing medical services, through electronic prescribing, My Health Record (eg via Shared Health Summary, Event Summary)


Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.


We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.


Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing. 


Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data. 


We provide de-identified data to the local Primary Health Network and Medicare to improve population health outcomes. The information is secure, patients cannot be identified and the information is stored within Australia. You can let our reception staff know if you do not want your information included. 


How do we store and protect your personal information?

We are a paperless practice. All paper records are scanned and imported directly to your electronic file. This information is stored on our clinical software (Best Practice). There are different levels of permissions given to all Best Practice software users. For example, reception staff will not have access to clinical information. Access is protected by a password that is unique to each user. All computers are also protected by password locked screen savers. 


All staff and contractors are required to sign confidentiality agreements that forbid the disclosure of patient information to third parties. 


How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.


Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within 14 days. Fees may also apply. 


Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to reception@mascotmedical.com.au.


How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. 


Contacts:

Practice Manager - Ms Wendy Liu - wendy@mascotmedical.com.au

GP Principal - Dr Krishna Sura - krishna@mascotmedical.com.au


You may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992. 


However, if you are dissatisfied with our response, you may choose to contact the Health Care Complaints Commission (HCCC), the main  government body for handling health service complaints. 


Telephone: 1800 043 159 

Online:http://www.hccc.nsw.gov.au/Complaints/Online-Inquiry-Form